Adjacent to the user profile avatar is the Appliance Connection Status icon. This indicates whether or not a gateway appliance is successfully communicating with the cloud. If the appliance is communicating successfully, a connected cloud is rendered:
Hovering over the icon will display the date and time the connectivity was established. If the appliance
is not communicating with the cloud, a broken cloud icon is displayed:
A building may be licensed for more than one product, such as LiftOff Mobile™ and Concert™. If so, multiple appliance icons will be displayed. The color of the icon indicates which appliance status is being reflected:
Appliance Colors
- ESA: Gold
Ascent™ appliance (Elevator Security Appliance). Used to communicate with the cloud and the elevator controller as the primary security system.
- LGA: White
LiftOff Mobile™ appliance (LiftOff Gateway Appliance). Used to communicate with the cloud and the elevator controller using the direct call interface.
- ACG: Blue
Access VMS™ appliance (Access Control Gateway). Used to communicate with the cloud and the access control system for the provisioning of visitor credentials.
- HGA: Coral
Concert™ appliance (Hybrid Gateway Appliance). Used to communicate with the cloud and both the access control system and the elevator system.
For LiftOff Mobile™-licensed buildings, if the appliance is in the disconnected state, mobile application calls will fail and users will receive a notification that their request to dispatch an elevator has given up after twenty seconds. Please reach out to your elevator manufacturer's elevator mechanic to resolve the issue.
![[Note]](images/note.png) | Note |
|---|---|
| Users may still receive timeouts waiting for a car assignment even though there is no issue with appliance connectivity to the cloud. If this occurs, please reach out to your elevator manufacturer for support. |
For Concert™ or Ascent™-licensed buildings, if the appliance is in the disconnected state, changes to the building configuration: schedules, floor access groups, card formats, etc., will not be reflected at the elevator kiosks.
For Access VMS™-licensed buildings, if the appliance is in the disconnected state, visitor credentials will not be able to be synchronized to the building's access control system.