To add a new user, click the “+” action button to bring forward the New User dialog:

Figure 4.4. New User

As with installing the LiftOff mobile app, adding a New User requires the phone number, first name, last name, and email address. Users come in two flavors: they are either exclusively Commander portal users in the case of Concert™ and Access VMS™ or they are both end-users and potentially Commander portal users in the case of LiftOff Mobile™ or Ascent™. Adding new users can be performed prior to the user installing the application, so long as the user uses the same phone number and last name at the time of mobile application installation. This allows the property manager to place the user into the appropriate Floor Access Groups and Roles prior to the application being installed on the user’s device.

As previously stated, if the user has already installed the LiftOff mobile application using the same phone number and last name, a blue check-mark will appear next to the user’s avatar.