Requests for access can be made for multiple reasons: A rider may not see a destination that they feel they ought to be able to access; a new administrator or visitor host may be requesting on-boarding. Using the LiftOff mobile application, they can submit a request for access:

Figure 3.9. Request for Access

Once the access is submitted, two things occur:

Clicking on the Pending Notification icon in Commander’s top navigation displays the Request for Access approvals panel:

Figure 3.11. Pending Requests

Hovering over the Note reveals the content of the request. The property manager may then either accept or reject the request by clicking the “thumb’s up” or “thumb’s down” command button. In either case, a push notification is sent to the requestor as to the status of the request.

If a “thumb’s up” is given, the LiftOff user is automatically enrolled in the building and the Approver is presented with the user’s LiftOff profile:

Figure 3.12. User Profile

Clicking the Accepted tab displays all previously approved requests. Conversely, clicking the Rejected tabs shows those requests that have been rejected. A previously rejected request can be approved later by clicking the “thumb’s up” command button. Clicking All shows all requests.

	Note
	In addition to receiving a push notification at the time a request has been submitted, property managers with the Approver role will receive a push notification once per hour until all pending requests have been resolved.